PKR

Products

Return & Exchange

Not happy? Return or exchange unworn items within 7 days — easy and stress-free!

Quality first

We obsess over the details and strive to deliver the best products at the best prices, every time.

Customer care

We're always on your side: keeping our loyal customers happy is our top priority and number one goal.

FAQ

Q: How long does delivery take?

A: Orders are typically delivered within 5-7 business days, depending on your location.

Q: Do you offer free delivery?

A: Yes! We provide free delivery on all orders above 3000, with no hidden charges.

Q: Can I track my order?

A: Absolutely. Once your order is shipped, you’ll receive a tracking link via email or SMS.

Q: What is your return policy?

A: We offer a 7-day easy return policy. If you’re not satisfied, you can return or exchange your product hassle-free.

Q: How do I request a return?

A: Simply contact our support team or submit a request through your account page.

Q: Are there any charges for returns?

A: No, returns and exchanges are completely free.

Q: Are your products genuine and high quality?

A: Yes, we carefully source and check every product to ensure premium quality.

Q: Do your products come with a warranty?

A: Selected products include a warranty. Please check the product description for details.

Q: How do you ensure quality?

A: Every product goes through strict quality checks before reaching you.

Q: What payment methods do you accept?

A: We accept COD (Cash on Delivery), Debit/Credit Cards, and Secure Online Payments.

Q: Is my payment information safe?

A: Yes, all transactions are encrypted and completely secure.

Q: Do you offer Cash on Delivery?

A: Yes, COD is available on all eligible orders.

Q: Can I machine wash my clothes?

A: Yes, wash them in cold water with a mild detergent. Avoid bleach.

Q: How should I dry them?

A: Air dry or tumble dry on low heat to keep the fabric soft and in shape.

Q: How do I care for delicate fabrics?

A: For delicate pieces, hand wash or use a gentle cycle and avoid wringing.

Intentinal Design

Everything we do starts with why

Made With Care

We believe in building better

A team with a goal

Real people making great products

Contact us

© 2025 KOZY, Powered by Shopify